[Dingobloo]

North American Server Issues for SEA players

If you are having any of the following issues:

• Patcher Crashing
• Unable to download authentication module
• Quick match screen is blank
• Arcade Games being listed as "…" and never loading
• CLIENTSIDECACHE_READ_HTTP_FILE_NOT_FOUND Error when joining custom games

Then you may be encountering some of the issues affecting the North American server that seem to be unique to SEA license holders.

Blizzard have recommended the following as a temporary work around:

DNS settings are specified in the TCP/IP Properties window for the selected network connection.

Example: Changing DNS server settings on Microsoft Windows 7

• Go [to] the Control Panel.
• Click Network and Internet, then Network and Sharing Center, and click Change adapter settings.
• Select the connection for which you want to configure Google Public DNS. For example:
  • To change the settings for an Ethernet connection, right-click Local Area Connection, and click Properties.
  • To change the settings for a Wireless connection, right-click Wireless Network Connection, and click Properties.

If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

• Select the Networking tab. Under This connection uses the following items, select Internet Protocol Version 4 (TCP/IPv4) or Internet Protocol Version 6 (TCP/IPv6) and then click Properties.
• Click Advanced and select the DNS tab. If there are any DNS server IP addresses listed there, write them down for future reference, and remove them from this window.
• Click OK.
• Select Use the following DNS server addresses. If there are any IP addresses listed in the Preferred DNS server or Alternate DNS server, write them down for future reference.
• Replace those addresses with the IP addresses of the Google DNS servers:
• For IPv4: 8.8.8.8 and/or 8.8.4.4.
• For IPv6: 2001:4860:4860::8888 and/or 2001:4860:4860::8844
  
• Restart the connection you selected [from above].

If problems persist, make sure to follow the suggestions in this thread and provide the information requested so that they can track down the issue.

(xpaperclip Edit: )
Alternatively, if you don't want to/can't change your DNS settings, add

117.121.253.106   us.depot.battle.net

to your c:\windows\system32\drivers\etc\hosts file. (Or whatever IP you get when you ping sg.depot.battle.net)

[syfRize]

In all honesty, Blizzard need to stop doing retarted updates and f*****g with WoL..

Why can't they just bring the UI from HoTS and leave it? problem solvered :3

[TidaL]

Originally Posted by Dingobloo

•Quick match screen is blank

This has been happening to me Hopefully Blizz fix soon

[ETL.ViTaL]

'My quick match screen is blank' is the error i have been getting, thanks for posting about this! I thought I was the only one :P Hope blizz will fix it soon

[TAXanT]

Thanks for the help

[Another]

this worked, thanks : )

[TACeeSerps]

Originally Posted by Dingobloo

For IPv4: 8.8.8.8 and/or 8.8.4.4.

That's Google's DNS Server IP. WTF Blizzard.

[Reere]

Originally Posted by TACeeSerps

That's Google's DNS Server IP. WTF Blizzard.

Google absorbing Blizzard soon. Soon our gmails will sync to our bnet profile~

Quick Comments

	Synizta:	This wouldn't suprise me, what so ever.
	Dingobloo:	They just run an open DNS server, it even says it's googles DNS in the post.

[mGGNemesis]

Doesnt say anything about score match histories Mine just says error loading score screen for all my past match histories on NA

[Synizta]

Originally Posted by mGGNemesis

Doesnt say anything about score match histories Mine just says error loading score screen for all my past match histories on NA

Yeah, that's annoying. It's also not just your match history, but any match history you try to look at. It'll either say error when trying to look at it, or a game be "Undefined" in it. (Likely Arcade games)

I am hoping Blizzard sort this out soon. It's 'causing too much trouble for SEA players on NA I feel.

[benkhor1]

im still having problems

[Dingobloo]

An update on this, someone on the bnet forum was in contact with Blizzard's cloud service provider in an attempt to fix the problem:

EdgeCast believe they have now fixed the issue with their server (68.232.45.253). I can confirm it now works for me without the DNS workarounds.

If you had previously changed your DNS settings or modified your hosts file, can you try undoing those changes, and then see if you can play SC2 now? A good test would be:
1. Close SC2
2. Undo the DNS or hosts file changes
3. Make sure "ping us.depot.battle.net" reports 68.232.45.253
4. Check that you can download http://us.depot.battle.net:1119/000000test.txt
5. Run SC2 and log in to the US server
6. Make sure you can start a quick match
7. Try to create a custom game for a map you haven't played before, or play an Arcade game you haven't played before

Source: http://us.battle.net/sc2/en/forum/to...8411977?page=9

If you've undone the DNS or Host file changes and are still having issues on the US server, please follow the instructions in this post and post the results in the thread so that they can continue to track the issue.