[antarnis]

Don't know whether I'm posting at the right section. If not, admins please move to the appropriate place.

I has a sad today because I received an email from Blizzard saying that my Starcraft II has been banned due to the usage of a third-party program. Honestly, I have not used any form of hacks or mods during the duration of my game time. If you count sc2gears as a third-party program, then I'm guilty. I neither used MPQ editor nor change my background. I don't use macro keyboard/mouse either. Heck, I didn't even touch anything in the folder.

Below are the pictures of me conversing with admins.

+ Show +

When I received the email

Ticket 1



Ticket 2 after phone call 1

Ticket 3

I made a phone call after ticket 3 but no one picked up even though it says estimated time of wait: 9 minutes. I waited for 12 minutes then hung up.

[Apth]

The general forum is a pretty good place for everything.

All you can do is contact Blizzard, as far as I'm aware. I don't think you'll have too much of an issue getting your account unbanned though. My WoW account got banned at some point, for supposed gold buying or something, and when I asked them to unban me they were just like "Yeah, sorry about that. No problem."

[antarnis]

Apparently they say their original source was accurate. I haven't ask them if sc2gear is counted as a third-party program. Should I ask?

[Synizta]

Theres possiblty that's a fake email, one of my emails which has nothing to do with battle.net gets them all the time.

If you can still log onto your account, then it's more then likely its' a fake email.

[MooZfY]

"Is Sc2gears legit? Can I be banned for using it?
Sc2gears is legit. You absolutely cannot be banned for using it. Sc2gears does not interact with StarCraft II: it does not read or write StarCraft II's memory and it does not modify the files of StarCraft II. Sc2gears does not violate Blizzard's terms of use."

Source: http://sites.google.com/site/sc2gear...ount-for-Sc2ge

[ZergGirl]

Tell them you are kind of a big deal.

srs if you have not used any third party applications that interact with the game, argue it (politely) with them.

[Daboo]

But sc2gears doesnt do anything active on the fly does it? it's only to analyze your reps..?

Try to login first,if you can then it's a non issue..maybe let blizz know that you received an email like this, else the best thing to do is to contact blizzard support, and explain the situation.

[antarnis]

I logged in, it says that I'm suspended so I'm pretty sure its real. Besides, I've been conversing with customer support over Blizzard ticket thingy.

Greetings,

Thank you for your continued inquiry regarding the StarCraft II account you were playing. Your case has been reviewed, and we regret to inform you that the actions taken on this account were applied accurately with regard to our policies. The account was found to have used prohibited third-party software which is a violation of the Battle.net Terms of Use. To protect the integrity of our investigation process, we will not disclose any information about our investigation methods or findings, and will make no exceptions to this policy.

Please refer to the Battle.net Terms of Use (http://us.blizzard.com/en-us/company...ermsofuse.html), specifically Section 2 which states that you will not "...use cheats, automation software (bots), hacks, mods or any other unauthorized third-party software designed to modify the Service, any Game or any Game experience;" You are also encouraged to review our in-game policies (http://us.blizzard.com/support/article/sc2policies) which clearly outline our stance on 3rd Party Programs.

Please understand that violations of this type have a highly negative impact on the game's integrity and on other players as well. As a result of this extensive investigation and the negative behavior on this account, the decision has been made to uphold the action taken against the account. This action has been reviewed thoroughly and will not be reversed under any circumstances.

As this matter is now considered to have been fully addressed by multiple representatives, I must regretfully inform you that any further inquiries into this account action may go unanswered. This decision has been reached in order to uphold the integrity of the game as a whole, and has not been taken lightly.

Thank you once again for your patience and for respecting our position in this matter.

Regards,

Blizzard Entertainment

What can I do now? =|

[Apth]

Originally Posted by antarnis

I logged in, it says that I'm suspended so I'm pretty sure its real. Besides, I've been conversing with customer support over Blizzard ticket thingy.



What can I do now? =|

Reply - tell them that you'd be more accepting of the decision if you knew the nature/exact program you've been accused of using, because to the best of your knowledge you haven't broken the ToS.

[Daboo]

Can you log in to the battle.net and create a thread? If you really havent done anything wrong, then create a stink about it, they just cant randomly ban people and say they wont answer queries anymore. Maybe pm drexxari or someone?

Pretty sure it cant be sc2gears, the website mentions:

"Sc2gears is not a 3rd party program! Sc2gears is an independent program: it does not interact with StarCraft II, it does not read or modify StarCraft II's memory ..

[antarnis]

I cant create a thread. It says account banned =_=

[Meatex]

sc2gears won't get you banned
If you used any mods like stronger team colours it could get you banned
Also I think if you used mods/cheats on a different account but same computer they could ban

But you can ask for appeal but blizzard are free to ban for whatever reason they want and won't ever reverse it (usually) so you're kinda boned.

[syfChadMann]

I guess the thing is man - Did you infact use any third party programs or hacks?.. trainers or cheats?
Tanking losses isn't against their terms and conditions is it?...

If not - and your legitimately getting screwed over by this. Then you need to contact them at the highest level you can and demand your account be reinstated... Threaten consumer action or something...
Make it a big deal and never leave them alone - they might reinstate your account

Otherwise - go buy another CD key bro..

[antarnis]

Losing on purpose and tanking them isn't a fault because its part of the gameplay. I did not use any third-party program except sc2gears. If they don't reinstate my account, can this be considered as a breach of consumerism?

[TABottles]

that's pretty fucked man! In my experience the tickets really are no help - when i had an enquiry about my parental controls they forwarded me to a hotline.

Maybe try to ring the 1800-BLIZZARD number when they're open. You'll get to speak to a real person and maybe have a better chance of getting the account back.

That's if you never used any 3rd party programs. Did you use the MPQ editor? I've got that and it gives me the ability to mod unit responses and generally **** around with the UI pictures etc. I haven't actually done any of this because of how it could potentially be against Blizzard terms of service.

Anyways, Chin up you're account should be back soon if you keep at it. It's pretty ridiculous if you ask me.

[antarnis]

The only seemingly third-party program I've ever used is sc2gears. I don't even know any other programs exists for SC2. I'm keeping up my replies, but they're not doing their job apparently.

[TAEdgE]

That's fucked man. I would give you 10 sympathy points, but the name of the thread brings it down to a 7. Hope everything can work out though.

[RamboLicious]

considering the possibility that your account was hacked and the person who hacked it tried to use maphack or so while playing with ur account?

[MooZfY]

Originally Posted by RamboLicious

considering the possibility that your account was hacked and the person who hacked it tried to use maphack or so while playing with ur account?

Yeah that might be a possibility

[antarnis]

I called Blizzard and someone talked to me. He asked me to send another ticket to Blizzard. And so I did; this time with more explanation. Unfortunately, I got this

Greetings,

This Starcraft II account has already received a final review by Account Administration and will not be reopened under any circumstances.

Further inquiries regarding this account action will likely go unanswered.

Regards,
Account Administration

What can I do now?

[Apth]

Originally Posted by antarnis

I called Blizzard and someone talked to me. He asked me to send another ticket to Blizzard. And so I did; this time with more explanation. Unfortunately, I got this



What can I do now?

Call Blizzard back, tell them you sent another ticket and it didn't work.

[Snod]

There are a large number of these threads popping up all over the internet in the past couple days, all with the exact same thing. With some research I found that there is a map hack that has recently flagged that they are aware of wardens signature scanning being changed, making it detectable and thus a banwave has occurred. I'm not saying you, or any one who has posted one of these threads on say TL and such have been using such a program. Maybe you were caught in the crossfire of the banwave, it can happen.

But there are a fair few reports of 3rd party bannings that have just happened, and Blizzard wont under near any circumstances unban you.

[Daboo]

^^ Call him again, and tell him whats happening, that your getting what seems like an automated response. There's nothing that can be done apart from constantly bothering them about this. Despite what they claim, they have reversed mistaken bans etc.

[zeffrin]

Wow.. I wonder what's on your pc

Would you be game to launch sc2gears and sc2 in your normal fashion, go into a custom game or if you cant then go to menu I guess, switch to command prompt and enter:

tasklist /v > %USERPROFILE%\Desktop\tasklist.txt

Then post up that tasklist.txt file on your Desktop for us to see

[antarnis]

Greetings,

This account action has received a final review from Account Administration and will not be overturned under any circumstances.

Regards,
Account Administration

3rd time telling me. They're still not answering my question.

[TCPKiaSu]

o snap! that rly sucks.... hope I can help but..

[ZergGirl]

Call them back and explain again.

Lemme know what happens in the end.

[antarnis]

But I only used sc2gears. Blizzard wont even tell me whats wrong or what program that may have caused it.

[Snod]

Regardless, they wont be going back on their decision. Because everyone who gets banned for '3rd party' will say they dont use it, even if they dont. Much easier to accidentally ban some innocent than let more guilty through

[[TA]LoSt]

Have you edited the background screens?

[antarnis]

Originally Posted by [TA]LoSt

Have you edited the background screens?

I did not edit anything at all. I did not touch any of the files inside. I just play my game and enjoy it while having sc2gears to record and analyze my games. That is all.

[sRFullstop]

Seems like your account is dead antarnis... As I told you, you should buy a new copy, but if you don't want to it's completely your choice...

[xpaperclip]

I had a conjecture that maybe it was something like R1CH's automatic Xsplit scene changer (which reads SC2 memory), so I looked at the VODs from your stream to see if you used it but it seems you use FMLE.

But then I also noticed you have Cheat Engine installed, so perhaps it was running when you started SC2 or something? (To be clear, I am not accusing you of cheating, just suggesting what might have tripped Warden.)

[antarnis]

CheatEngine hasn't been used for a very long time. I used that for when testing out the game that I designed.

[Zealo]

do you use any macros on your keyboard/mouse?

[antarnis]

Nope. Never used any.

[zeffrin]

Post your task list while playing or further conversation about what software you were running is irrelevant. And even then lets face it, if you were using some kind of software blizz don't like you probably wouldn't run it now to talk about it.

The problem with corporate life... that decision might be wrong, based on invalid data and counter productive but some ass hat managers signed off on it now.

Did they say you're not allowed to register new accounts or anything?

[syfMiley]

To be honest I doubt that your account will ever be reopened or at least a very very small chance that it will. Blizzard is very strict about these things and mistakes can happen but that's the people who decide to actually cheat that ruin it for the others.

[[TA]LoSt]

Just stop saying it was sc2gears though because it wasn't

[ToRDeathsFang]

If you have in fact, never used a 3rd Party Program and Blizzard insists you have. You can take legal action
against them. You have consumer rights. Like some others have suggested, keep on going at them and threaten to take some action because a guilty person wouldn't even try.

[antarnis]

You know what guys, I've had enough of this. I'm not gonna do anything anymore. But this does not mean that I admit using any third-party program or that I really do. I just feel that going through so much just got get my SCII account back while I have other more important things to tend to in real-life. Thanks for the help and advise guys.

[ZergGirl]

Originally Posted by antarnis

You know what guys, I've had enough of this. I'm not gonna do anything anymore. But this does not mean that I admit using any third-party program or that I really do. I just feel that going through so much just got get my SCII account back while I have other more important things to tend to in real-life. Thanks for the help and advise guys.

Luckily SCII is cheap these days, hope to see you back with a new account soon :]
I would suggest you just have a look at any programs that may have run, which would cause Blizzards anti-hacking system to flag you.
I had a similar situation with WoW (same anti-hacking system) and a simple hex editor. I was doing some homework and it flagged me as cheating! :<

sucks

[antarnis]

Originally Posted by ZergGirl

Luckily SCII is cheap these days, hope to see you back with a new account soon :]
I would suggest you just have a look at any programs that may have run, which would cause Blizzards anti-hacking system to flag you.
I had a similar situation with WoW (same anti-hacking system) and a simple hex editor. I was doing some homework and it flagged me as cheating! :<

sucks

Not cheap enough for a poor uni student like me

I request this thread to be closed. Thanks.

[TAXanT]

I remember reading not long ago in PC Powerplay that a father wasn't happy with Valve because they labelled him a cheater and banned his steam account when he was 100% sure he didn't use any cheats and Valve got it wrong. He got some legal advice and kept pressuring and by memory he got the account back.

Long story short, if you're definitely not in the wrong with the matter as a consumer don't let it slide. I'd be ******* dirty if this happened to me.

[TAEdgE]

relocaliser?

[Daboo]

^^ seems like your not alone, a lot of other people have been banned for various reasons, saw about 3-4 threads on TL (inlcuding yours), seems like the annual ban hammer just fell, and for some reason, you've been banned with them.

+ Show +

I'm a little worried because of relocalizer, but then tons of people have modified their clients to have kpop girls etc

As mentioned before nothing else you can do apart from calling up and explaining the situation. Do you by BM a lot or something? Maybe a bunch of people have complained against you repeatedly out of irritation, and hence they've taken action.

[HuT]

**** thats bullshit man, sucks MajOrly.