[Delraich]

After much deliberation and changing my mind at least once, I purchased a BlackWidow Ultimate Stealth keyboard online.

DHL attempt to deliver it at some random time when I was at work and I come home to one of those missed delivery cards... bah and double bah! I phone them up and get the official line of anytime between 8am and 5pm and they cannot even give me an indication of when it may or may not arrive/ get redelivered. So I decide, bugger it, I will come and fetch it. I ask the woman where it is and she says Perth airport which is not close to my house at all. Anyway after a ton of gridlock and taking ages to find their depot, I am back at home 2 hours later with my new keyboard. I fire the sucker up and turn on the pretty lights and its all good until I notice...... the friggen N key is not lit up... man am I disappointed. So anyway, I email customer help... blah blah blah... and the long and short of it is that I have 2 choices: wait for a courier to collect the board and then after they receive it they will send me a replacement OR, I cut the cord and take a photo of it and then when they have seen that the keyboard it dead they will send me another one. I went for option 2. I decided to make a video so that the faulty keyboard did not have to die in vain.

You Tube

You Tube

Quick Comments

iVnStinger:

Metallica FTW

[inFeZa]

I have my stuff delivered to work. Problem solved!

Quick Comments

	LoRDo:	same
	ToRDjvillian:	me also

[TCPLemminks]

You have 5 hands!!!

[Delraich]

Originally Posted by TCPLemminks

You have 5 hands!!!

Hehe, my kids ended up helping me so that I could do the recording.

[ETL.Branno]

just reconnect the wires and you got yourself a free keyboard, seriously such a waste

[Delraich]

Originally Posted by branno

just reconnect the wires and you got yourself a free keyboard, seriously such a waste

-

Totally agree!

OK, finally managed to opened up the keyboard (this thing is sealed as tight as a fishes butt hole) but once you work out where all the screws and clips are, it is not that bad if you have a lot of patience.

It actually looks fixable, but I don't really know how to do it. I am pretty sure there must be a way to stick all the little wires into that white clip. See photo's below.





Any tips/ advice?

[Reddevils]

R.I.P BlackWidow Ultimate Stealth.
Died:10/2/12
we barely new you

[iVnStinger]

Hate to have to see it go down like that. But I love Metallica and that song so gg

[Sturok]

i bought a "new" lycosa and the multimedia keys activate and fire randomly

[iRLpuku]

hmmm.. so u cut the cord and now u're trying to fix it back? actually you could have just threw it away without cutting the cut so when u regret like now u can just take it back out..

[ToRMaverick]

I have been looking at getting one of these keyboards. IT is a bit frustrating that it came to you faulty.... I hope this isnt normal with razor gear.

Let us know how you get on with the new one.

[Delraich]

Originally Posted by iRLpuku

hmmm.. so u cut the cord and now u're trying to fix it back? actually you could have just threw it away without cutting the cut so when u regret like now u can just take it back out..

Yes, I am trying to fix it and then I will have 2 keyboards if I get this right. I could not have thrown it away without cutting it because I needed to take close up photos (incl serial number etc) and email them to Razer as proof that I destroyed the keyboard. Until I cut the cord Razer will not send me my replacement.

Originally Posted by ToRMaverick

I have been looking at getting one of these keyboards. IT is a bit frustrating that it came to you faulty.... I hope this isnt normal with razor gear.

Let us know how you get on with the new one.

I got my new one yesterday and it is working perfectly so far. I expected a lot from this product and was not going to accept any fault at this price which is why I didn't leave it and asked for a replacement. I also hope this is not normal for Razer gear! To be fair, if you follow all the instructions they will send you a replacement - the entire replacement process took just over a week for me (including dealing with USA, time zone issues, me wasting a day because I was too chicken to cut the cord, etc.). One of the reasons I thought I would cut the cord rather than send it back was to have some spare parts in case it breaks again because apparently if it breaks after one year there is no warranty and there is no repair service either (as far as I can tell). However, now I am being a bit cheeky and seeing if I can upgrade my "spare parts" plan to actually repairing it but sites on how to fix it or get spares (I have been searching to see if I can fix the one I killed) are basically non existent atm which is a bit of a concern.

[Carnifex]

I had a similar issue - I bought one as soon as they came out, however I bought it overseas in America so it wouldn't cost me as much. After I got it back and plugged it in, everything was perfect until 2 days later when my 'x' key no longer lit up. I dealt with customer service for a few weeks and they eventually told me to cut the cored as well. I felt that it was a waste of a perfectly good keyboard, so I just left it as is. Other than that the keyboard has been fine, but it's still a shame to pay so much for a keyboard that well, feels prone to becoming / being manufactured faulty.

[Malice]

Pretty much, I'd just not buy razer hardware.
Every single piece of Razer hardware my brother or I have bought, has been faulty, and we've had to send it back under warranty.
I used to have a blackwidow Ultimate, but the ctrl key got stuck down, etc, some keys stopped working completely 6 months after buying it.

The hardware itself is very nice, and great to use, but anything you buy from them will break earlier than expected.

[TragicHero]

Am I the only person who never had any problem with Razer products before? O_o

[cellardoor]

i think the real joke here is that you bought a razer keyboard and expected it to work.

[EveJeonSa]

cool looking keyboard yo!