[ToRMaverick]

I have been looking at getting one of these keyboards. IT is a bit frustrating that it came to you faulty.... I hope this isnt normal with razor gear.

Let us know how you get on with the new one.

[Delraich]

Originally Posted by iRLpuku

hmmm.. so u cut the cord and now u're trying to fix it back? actually you could have just threw it away without cutting the cut so when u regret like now u can just take it back out..

Yes, I am trying to fix it and then I will have 2 keyboards if I get this right. I could not have thrown it away without cutting it because I needed to take close up photos (incl serial number etc) and email them to Razer as proof that I destroyed the keyboard. Until I cut the cord Razer will not send me my replacement.

Originally Posted by ToRMaverick

I have been looking at getting one of these keyboards. IT is a bit frustrating that it came to you faulty.... I hope this isnt normal with razor gear.

Let us know how you get on with the new one.

I got my new one yesterday and it is working perfectly so far. I expected a lot from this product and was not going to accept any fault at this price which is why I didn't leave it and asked for a replacement. I also hope this is not normal for Razer gear! To be fair, if you follow all the instructions they will send you a replacement - the entire replacement process took just over a week for me (including dealing with USA, time zone issues, me wasting a day because I was too chicken to cut the cord, etc.). One of the reasons I thought I would cut the cord rather than send it back was to have some spare parts in case it breaks again because apparently if it breaks after one year there is no warranty and there is no repair service either (as far as I can tell). However, now I am being a bit cheeky and seeing if I can upgrade my "spare parts" plan to actually repairing it but sites on how to fix it or get spares (I have been searching to see if I can fix the one I killed) are basically non existent atm which is a bit of a concern.